Returns Policy
At Vape Guardian, we strive to ensure that you are completely satisfied with your purchases. We understand that sometimes, a product may not meet your expectations, and we believe that making returns should be as simple and straightforward as possible. That’s why we have established a hassle-free Returns Policy to provide you with an easy and convenient way to return items.
Our policy outlines the process for returning a product, the time frame in which to do so, and the conditions under which returns are accepted. Whether you’ve changed your mind, received a faulty item, or something else – we’re here to help with a smooth and easy returns process.
Please take a moment to familiarise yourself with our policy details below. This will ensure that your return is handled quickly and effectively. If you have any questions or need assistance with your return, our customer service team is always here to help.
Thank you for working with Vape Guardian. We value your business and are committed to providing you with the best possible service.
At Vape Guardian / SMF Systems Ltd, we are committed to providing our customers with high-quality products and services. In the event that you are not satisfied with your purchase, we offer a 100 day refund policy above & beyond and in accordance with UK consumer law.
Refund Policy for Products
If you are not satisfied with a product purchased from our website (vapeguardian.com), you may return the item within 100 days of receipt for a full refund. Returns outside of this period will assessed on a case-by-case basis. The item must be in its original packaging and in a new and unused condition. Please contact us at enquiries@vapeguardian.com to initiate a return.
Refund Policy for Monthly Subscription
We understand that our customers may change their minds about their monthly subscription at any point. As such, we offer a flexible refund policy for our subscription service. If you wish to cancel your subscription, you may do so at any time and receive a pro-rata refund for any remaining period.
Shipping Costs
In the event of a refund, the customer will be responsible for any shipping costs incurred in returning the product.
Contact Us
If you have any questions or concerns about our refund policy, please do not hesitate to contact us at enquiries@vapeguardian.com.
7 Hedge End Business Centre. Botley Road. Southampton. SO302AU. UK
By purchasing products or a monthly subscription from our website, you are agreeing to our refund policy. We are always here to help and will do our best to ensure your satisfaction